How we are supporting resilience during the COVID-19 pandemic

Dear Colleague,

Everyone in healthcare is experiencing the impact of the COVID-19 pandemic, whether you are a clinical front line responder taking care of COVID patients, or now find yourself providing less acute services via telehealth.  Our colleagues are in the middle of crisis and adaptation……and as coaches, we are also called to step up our game to support healthcare RESILIENCE.

How our PCI coach grads are supporting the font line

As the Executive Director of the Physician Coaching Institute (PCI), I have been  heartened to hear how our PCI graduates are supporting their colleagues.  One person related that he has been a  sounding board for the CMO; as coach, he focuses on coaching presence while the CMO gathers his thoughts. Another coach shared that he’s found it effective to remind his physician leader of the leader’s Core Values–coaching work they’d done a few months prior to the crisis.  Connecting to personal Core Values was keeping that physician leader anchored to what mattered most. A coach who belongs to to a cadre of internal coaches (and all PCI grads) in her health system shared that they are conducting “STAT Coaching” sessions— being available virtually for short sessions to the entire healthcare team.  Recently I spoke with one our grads who will be conducting “group coaching” sessions once a week for physician members of his regional specialty health association. The sessions will be “drop in” with the objective of providing overwhelmed  clinicians a virtual place to gather, refresh and support each other.

The SELA Coaching Guide – coaching clinicians who are managing crisis

 Inspired by the reports from our PCI grads, my co-faculty, Amorah Ross, and I created a new coaching tool, the SELA Coaching Guide, a coaching framework that coaches can use to coach clinicians who are managing crisis.  We’ve made the SELA Coaching Guide available, along with a 15-minute video tutorial, to all of our graduates to start using ASAP in those situations when a “regular coaching session” is not appropriate.  SELA, which stands for Settle, Empathize, Listen, and Affirm, guides the coach and coachee through a 15-30 minute coaching conversation.  The SELA Coaching Guide is also available for free to trained coaches who are not PCI grads (email me).

We are committed to developing expert coaches

I am happy to report that our most recent  Certified Physician Development Coach cohort launched smoothly in March  via live Zoom video conferencing.  We had a contingency plan in place to make it a “virtual Kickoff” (rather than in-person) and every single cohort member (12 enrollees) gladly stepped up!   We set an intention that this cohort would engage, connect and launch as successfully as we would have in person—and they did!  What is remarkable is how many of the new cohort members are in healthcare systems that are right now feeling the impact of the pandemic.  These emerging coaches have real time opportunities to be in service to their colleagues.  For our September 2020 cohort kickoff, we will have the same “Zoom contingency plan” for the 2-day kickoff should we still be restricted due to the pandemic.

New “Healthcare Peer Coaching Fundamentals”  2-day virtual training

As we look ahead to enrolling our September Certified Physician Development Coach 2020 cohort, we are aware that typically 2/3 of the participants must complete a “fundamentals” coaching course prior to joining.  Because current travel restrictions may limit their options to achieve this prerequisite in advance of our September cohort, the Physician Coaching Institute is now offering a 2-day virtual training on July 11-12, 2020:  “Healthcare Peer Coaching Fundamentals.”  Learn more here.

This new Healthcare Peer Coaching Fundamentals  training provides 15-hours of core coaching competency training approved by the International Coach Federation (ICF).  Participants in this new “fundamentals” will meet the prerequisite to enroll in our advanced level Certified Physician Development Coach training program, and will also earn ICF coach education hours. Designed as an immersive weekend course, this “fundamentals” will be taught by my co-faculty Amorah Ross, MCC and myself virtually via Zoom.

We must all model resilience

As important as it is to support our clinical colleagues, it’s just as important to model resilience.  What are YOU doing to maintain resilience?

To that end, I urge you to connect with your support network, get exercise, eat well, take time in nature, carve out time to reflect and refresh, listen to music, read, and engage in meditation and prayer.    Our job now is to support our colleagues to be resilient as they “get it done” across the country and the globe.  My intention is to support YOU in doing  your part to be in service to their well-being. Thank you for your commitment.

Sincerely and in good health,

Francine Gaillour