Post image for Lisa Westberg

Lisa is a Patient Experience Coach for Central Maine Healthcare, working with physicians and their teams as their advocate, mentor and coach to enhance the Patient Experience by supporting a trusting and collaborative relationship between patients and our provider teams.

Central Maine Healthcare is deliberately focusing on the Quadruple Aim in Healthcare—Enhanced Patient-Provider Experience along with sustainable healthcare systems and excellent population health outcomes. Our team is coaching to a standard of Listening, Understanding, Trust and Respect using Best Practices from leading healthcare organizations. We are also studying the systems surrounding the “Sacred Space” between clinicians and their patients to identify and eliminate obstacles that prevent focus on the patient.

Lisa’s expertise is as an executive strategist, coach, transformational catalyst, facilitator, trainer and project manager. She has experience in healthcare, biotechnology, manufacturing, banking, finance and administration and has supported significant operational excellence transformations for several organizations in Maine and Northern New England.

Facilitating continuous improvement and promoting operational excellence requires sustained behavioral change. Lisa’s work style is one of involving employees at every level, and stimulating the effectiveness of cross-functional teams. She works diligently to produce measurable results in the workplace, through employee engagement, knowledge-transfer and developmental coaching for sustainable improvement.

Lisa studied Biology and Biochemistry, graduating Phi Beta Kappa from the University of Colorado, and has co-authored five scientific publications. Before starting her own consulting practice in 1999, she enjoyed a 15-year comprehensive technical and general management career with Johnson & Johnson, becoming Director of Documentation and Information Management for Ortho Biotech. In addition, Lisa was the Director of Operations for two entrepreneurial firms, one in the document imaging and software development sector and the other a firm providing Clinical Research Quality Assurance services.

Lisa is a longstanding member of the Society of Manufacturing Engineers, where she serves on the Board of Directors to local DownEast Chapter 46 as their Operational Strategist and Roundtable Moderator. She is a former Adjunct Professor at Southern Maine Community College teaching Lean Manufacturing. She is also a current member of the Internal Review Board at Central Maine Healthcare, and a former member of the Internal Review Board for Maine Medical Center Research Institute and the advisory board for the USM School of Applied Science, Engineering and Technology.

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