in *Certified Physician Development Coach*,West-Southwest

Post image for Heidi King, MS, FACHE, BCC, PCC, CPPS

Ms. Heidi King, MS, FACHE, BCC, PCC, CPPS directs the Department of Defense (DoD) Patient Safety Program and Director for the Patient Safety Solutions Center in the Clinical Support Division at the Defense Health Agency–which serves 9.6 million service members and their families. She delivers innovative solutions to engage, educate and equip patient-care teams to institutionalize evidence-based safe practices. Ms. King promotes the integration of patient safety solutions, such as teamwork principles into practice through education, training, research, and outreach. Ms. King is a servant leader transforming healthcare through the spread, impact, and sustainment of high-performing teams in DoD and beyond.

Ms. King is the lead architect of award-winning TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety), an evidence-based medical teamwork system aimed at improving communication to optimize patient outcomes and promote a culture of team-driven care. She co-directs the National Implementation of TeamSTEPPS project through an interagency partnership with the Agency for Healthcare Research and Quality, now adopted by military and civilian organizations internationally, with translations in several different languages.

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